Terms & Conditions
Agent2 is a trading name of Agent Two Ltd. Registered in England and Wales.
1. Services
Agent2 agrees to provide the services outlined in the proposal or order confirmation sent to the client. Any work outside the agreed scope will be quoted separately before proceeding.
2. Payment
Invoices are due within 14 days of issue. Late payments accrue interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998. Work pauses on accounts more than 14 days overdue.
Monthly retainer fees are invoiced on the first of each month. Setup fees are invoiced on commencement of work.
3. Cancellation
Monthly services require 30 days written notice to cancel. Notice must be sent by email to dom@agent2.co.uk. You remain liable for fees incurred during the notice period.
One-off services including website builds and campaign setup are non-refundable once work has commenced.
4. Client responsibilities
You agree to provide access, content and approvals in a reasonable timeframe. Delays caused by late client response are not the responsibility of Agent2 and do not affect payment obligations.
5. Google Ads spend
Ad spend is billed directly to the client's Google account. Agent2 does not hold or manage client ad budgets. We are not liable for charges incurred through your Google Ads account.
6. Results
Agent2 does not guarantee specific rankings, traffic levels or revenue outcomes. Search engine algorithms change and results vary by market, competition and keyword. We commit to applying best practice and reporting honestly on performance.
7. Intellectual property
On receipt of full payment, ownership of website designs, written content and other deliverables passes to the client. Agent2 retains the right to display completed work in its portfolio.
8. Confidentiality
Both parties agree to keep the other's confidential information private and not share it with third parties without written consent.
9. Data protection
Agent2 processes personal data in accordance with UK GDPR. We do not sell or share client data with third parties. Full details are in our Privacy Policy.
10. Liability
Agent2's total liability to the client in any 12 month period is limited to the fees paid during that period. We are not liable for indirect or consequential losses including loss of profit or loss of business.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
Agent2 reserves the right to update these terms. Clients will be notified of material changes by email. Continued use of our services following notification constitutes acceptance of the updated terms.
Last updated: April 2026